Privacy Policy
Last updated: December 24, 2025
This Privacy Policy explains how Lastmile Limited ("Company", "we", "us", or "our"), collects, uses, discloses, and protects personal information when you access or use our website, applications, and related services (collectively, the "Services").
By using the Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide
We may collect personal information that you voluntarily provide, including:
- Account information (such as email address, name, and login credentials)
- User content you upload, submit, or generate through the Services
- Communications with us (such as support requests or feedback)
b. Information Collected Automatically
When you use the Services, we may automatically collect:
- Device and technical information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, timestamps, and interactions)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use personal information to:
- Provide, operate, and maintain the Services
- Process transactions and manage user accounts
- Improve functionality, performance, and user experience
- Communicate with you regarding updates, notices, and support
- Protect the security and integrity of the Services and prevent fraud
- Comply with legal and regulatory obligations
User content is used solely to provide and improve the Services and is not used for model training without your explicit consent.
3. Payment Processing
Payments for paid Services are processed securely by Stripe, Inc. We do not store or process full credit card numbers or sensitive payment information on our servers. Payment information is handled directly by Stripe in accordance with its privacy and security practices.
4. Sharing of Information
We do not sell personal information. We may share personal information only in the following circumstances:
- Service providers who assist us in operating the Services (such as hosting, analytics, and payment processing), under contractual obligations
- Legal and compliance purposes, when required by law or to protect our rights and users
- Business transfers, in connection with a merger, acquisition, or sale of assets
- With your consent, when you explicitly authorize us to do so
5. Your Privacy Rights (U.S. Residents)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- The right to know what personal information we collect and how we use it
- The right to access or request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
- The right not to be discriminated against for exercising your privacy rights
You may exercise these rights by contacting us using the details below.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enable core functionality, analyze usage, and improve the Services. You can manage cookies through your browser settings. Disabling certain cookies may affect functionality.
7. Data Retention
We retain personal information only for as long as necessary to provide the Services, fulfill the purposes described in this Policy, and comply with legal obligations. When no longer needed, information is deleted or anonymized.
8. Data Security
We implement reasonable technical and organizational safeguards to protect personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. International Users
Our Services are operated from Hong Kong and the United States. If you access the Services from outside these regions, your information may be transferred and processed in jurisdictions with different data protection laws. Where applicable, we take reasonable steps to protect personal information in accordance with applicable laws, including the GDPR.
10. Children's Privacy
The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]